Orders and Shipping
How long does an order take to ship?
Every order is processed within 2–5 business days. You receive a confirmation email with tracking information as soon as your order ships.
What does shipping cost?
Standard shipping within the United States takes 5–7 business days and is complimentary on orders over $150. Expedited and overnight rates are calculated at checkout.
Do you ship internationally?
We ship to select international destinations. Rates and delivery times are calculated at checkout, and any customs duties or taxes are the responsibility of the client.
Returns
May I return a piece?
Yes. We accept returns within 30 days of delivery for pieces that are unworn, unwashed and in their original condition, with tags and packaging. Haute couture, made-to-measure commissions and gift cards are final sale. Our complete Return Policy explains each step.
What if my piece arrives damaged or incorrect?
Please write to yas@houseofyas.com within 7 days of delivery with your order number and photographs, and we will replace the piece or refund it in full.
Sizing and Care
How do I choose my size?
Product pages include a sizing guide with the measurements for that piece.
How should I care for my piece?
Care instructions appear on each product page under Care Guide.
Couture
How do I commission a couture piece?
The Atelier receives clients by appointment. Please visit The Atelier to begin.
Contact
For any other question, please write to yas@houseofyas.com. We reply within 1–2 business days.