Refund policy

Returns

House of Yas accepts returns within 30 days of delivery. To qualify, a piece must be unworn, unwashed and in its original condition, with all tags and packaging included.

Final Sale Pieces

Haute couture, made-to-measure and custom commissions are created for a single client and are final sale. Gift cards are also final sale.

How to Start a Return

Please write to yas@houseofyas.com with your order number within 30 days of delivery. We will reply with return instructions within 1–2 business days. Return shipping is the responsibility of the client, except where a piece arrived damaged, defective or incorrect.

Refunds

Once your return arrives and passes inspection, we issue a refund to your original payment method. Your bank may take several additional business days to post the credit. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Pieces

If a piece arrives damaged, defective or different from what you ordered, please write to yas@houseofyas.com within 7 days of delivery with your order number and photographs. We will replace the piece or refund it in full, at our expense.

Questions

For any question about your order, please contact us at yas@houseofyas.com.